With my experience in international relations and business, I feel like I am capable of working with a wide range of clientele. From their first home to their forever home, I enjoy being able to help people and develop relationships with my clients. Seeing them fall in love with their new home and helping them through every step of the home buying process is very rewarding!
Whenever I have some free time, I like to explore new countries, workout, attend live music events, check out local vegan cuisine, and hike!
Nothing makes me happier than when client's refer me to family or friends, or when they tell me how much they have appreciated everything I have done for them throughout the transaction and how available/responsive I've been. I'm ready to utilize my experience, knowledge, and the amazing support system I have with the Delhougne Team to find you the perfect place to call home. I would love to be your agent!
During my time as a law enforcement officer, I learned that the most important aspect of the job was listening to people. This skill has allowed me to not only understand buyers and sellers' needs and wishes, but successfully assist them with buying/selling their home as well. I wasn't named RE/MAX Rookie of the Year for nothing! During the buying or selling process, you will find me to be reliable, honest, and knowledgeable of the St. Louis housing market while utilizing my top negotiating skills and always keeping your best interest in mind. The level of service that I provide is unmatched because my greatest satisfaction only comes from making my client's largest transaction stress free and enjoyable!
When I am not busy showing homes, you can catch me spending time with two very important people, my daughters. As well as hunting, fishing, camping, floating, winning at Trivia Pursuit, or volunteering at multiple places within the community such as Queen of All Saints Parish, Girl Scouts, and the St. Patrick's Center! I look forward to working with you and getting you into your dream home!
Seeing the smiles on the faces of clients when they close on the home of their dreams is the best part of my job! I enjoy being their partner throughout the entire process, educating them on the transaction and to make their home sale or purchase is easy, fun and as pain-free as possible. My background in both retail and project management has given me the opportunity to learn each individual comes from a different background with a different personality. I strive to get to know each of my clients individually and to fully understand who they are and where they’re coming from. That’s the best way I’ve found to serve my clients in the best possible way.
My goal is to consistently provide the golden standard of service so my clients remember me down the road as someone who impacted them in a positive way, and someone who they would happily recommend to their friends and family. My geographic specialties are South County, South City, and West County, but I’ve sold everywhere from Wentzville, to the City, to Festus and everywhere in between. When I’m not working I love being adventurous, watching and playing sports, spending time at the beach or lake wakeboarding, parasailing, fishing, working out, and most of all, I love spending time with my golden retriever, Cooper. My secret talent is singing, but don’t tell anyone!
Along with my passion for people, my greatest satisfaction is developing friendships with clients that last long past the closing date. Whether it's your first home, you're downsizing, or you're buying your dream home, I am confident in my ability to overcome any obstacles to find the perfect property for you. I was honored to be named St. Louis Magazine's 5 Star Real Estate Agent due to the loyal, dedicated, and hard-working service I provide to my clients. To me, you aren't just another seller/buyer. I take the time to get to know all clients personally and keep their needs and best interest at top priority throughout the entire process.
In my free time, I am out playing golf, shuffleboard, and bocce. I like to stay involved with causes and organizations such as the Leukemia Society, Kids with Cancer, and Animal Rescues. You will occasionally catch me playing an intense game of pickleball as well!
The ability to work with people and their families is what drew me to this business, and seeing the look on their faces when I find them the exact property they are looking for is what keeps me going! It would be a privilege to work with you on your next home purchase or sale.
Handing over the keys to a client who just purchased their dream home is the reason why I do what I do. Prior to transitioning full-time into real estate, I served in the Marine Corps as an aircraft electrician. Following my time in the military, I worked for Google in Seattle, but missed my hometown of St. Louis. I'm so glad to be home, and I'm even happier to bring all the lessons I've learned to my clients here.
The most important thing to a Marine is "mission accomplishment." My mission now is to represent my client to the best of my ability and do whatever I can to help them through the buying and selling process with no stress. While many agents have second jobs or work part-time in real estate, I am a fully committed full-time career agent. More experience means a better ability to understand exactly what buyers are looking for and to show them homes that most closely fit their criteria.
When I'm not showing homes or closing with my clients, I live and spend most of my time in the city. I really enjoy The Hill, but my favorite attraction is Busch Stadium. I'm proud of my service to the military and coming from a law enforcement family, I am a huge supporter of The Backstoppers and Wounded Warriors. I am forever grateful for the service of men and women to our community and our country. I enjoyed the travel I experienced while I was in the military, but there really is no place like St. Louis. If you're ready to begin the journey to find the home of your dreams, I am ready to walk alongside you to reach that goal.
There were a few reasons I was drawn to real estate. One being, I love working with people. I just knew I would love helping people find their perfect home. Second being, I like to be on the go. I love that every day is different from the next and every client is different from the one before with different wants/needs. Nothing makes me happier than when those same clients become friends. When I have some free time, I try to spend as much time as I can with my 3 daughters and husband, as well as our very spoiled lab Buck! I also enjoy playing a game of Monopoly every now and then, and I have a soft spot for the Humane Society and Habitat for Humanity.
My goal is to always have the transaction end with a happy client. My patience, knowledge, and top notch team make that possible. From first time buyers to growing families, I love finding the perfect place for everyone to call home. I look forward to working with you!
If a client were asked to describe me, I believe the words they would use are "attentive," "passionate," and "accessible." Simply put, I care. I have discovered a true passion in helping clients buy and sell homes. Nothing is more important to me than when the people around me are happy and feel valued. Ask a question any time of the day and you'll get a response from me. Getting to know clients on a more personal level allows me to find a home that matches their lifestyle and use the best qualities in a home to sell to an interested buyer. Real estate isn't just a job for me; it's a lifestyle. I remain involved in the transaction from start to finish and beyond.
I love working with first time home buyers, young professionals, young families and first responders. I am a huge supporter of law enforcement and animal protection. I have a dog, a pet rabbit and a fish tank...if I could live on a farm, I would! My passion project is Behind The Badge - St. Peters where I'm able to support our police family and the greater community. It would be my privilege to serve you and your family on your home purchase or sale.
Todd Chapman makes his home in St. Louis and is a specialist in the purchase and sale of historic, vintage homes in areas including Lafayette Square, Soulard, Benton Park, "The Hill", Dogtown & St. Louis Hills.
Through his previous experience with a home investors franchise, Todd provided analytical & underwriting consulting work for large institutional buyers (hedge funds). He purchased commercial packages of distressed real estate and purchased individual homes from private sellers that typically needed something more creative than a traditional real estate agent could provide. He has also purchased homes, rehabbed homes, and assisted local real estate investors on building rental portfolios.
Prior to his entry into residential real estate in 2014, Todd managed an investment real estate portfolio specializing in construction financing of historic redevelopment projects with the use of tax credits, neighborhood improvement loans, and investment real estate packages.
Todd’s background provides him with the ability to consult and guide clients wanting to do a historic rehab for their primary residence or help investors build their portfolio.
When you love your job, others notice! I've had many clients comment how they can tell how much I love my job, and that makes it fun for them as well. With a background in customer service and sales in the property management industry, real estate has always been in my blood. The best feeling is getting a client to closing day for their dream home. I often become very close to my clients and become connected with them as they reveal their hopes and dreams. Typically, my relationship does not end after closing. If I had to offer you the biggest proof that I'm good at what I do, I would say the proof is the repeat clients and referrals I have received.
When I'm not showing houses or writing a contract, you can find me spending time with my former racehorse Ten Guitars. We are in training to start competing in the hunter/jumper discipline. My husband and I also have three dogs at home who we love to pieces! My fierce passion for animals drives me to support animal rescue organizations. If you are looking for an agent who is completely honest and not all about getting a contract, let's talk soon; I work to ensure my clients get into a solid home that is absolutely right for them. Whether you are interested in buying or selling in West County, St Charles County or anywhere in the St. Louis metro, I look forward to working with you to make your real estate transaction as productive and stress-free as possible.
From the NICU to Real Estate, my love of working with people is what drew me to this career. My patience, knowledge, and 13 years of full time experience have allowed me to provide my client with a level of service that can't be matched. I know that buying a home is more than just a piece of property, it's your future! That is why I take the time to personally understand my client's needs and wants, even when they don't quite know themselves!
When I'm not helping people find their dream home, you will find me outside! Whether it's hiking, biking, traveling to new places, or just spending quality time with my family, I love getting to experience the great outdoors.
For me, there is nothing better than guiding my clients from the very beginning stages to handing over the keys to their new home! I am honored to be a Sterling Agent with CBG, multiple St. Louis Magazine 5 Star Award Nominee and Rookie of the Year, and I can't wait to serve you during your purchase or sale!
My past careers in insurance and pharmaceutical sales were very data oriented. So when it comes to real estate, I've come to enjoy utilizing my experience to help clients better understand the current market trends. An educated client is better positioned to negotiate a fair price whether they are buying or selling real estate, andI will help establish a logical plan to help the client accomplish their goals.
During my spare time, I can be found spending time with my family, playing indoor soccer, and cheering on the St. Louis Blues! I am also surprisingly good at pinball and will never say no to a game of Monopoly. I hold the National M.S. Society close to my heart as well.
Most people would describe me as honest, empathetic, and competitive. These traits are what help me get clients through one of the most emotional points in their lives, the purchase or sale of a home. The excitement and relief when it's all said and done makes it all worth it. Ready to find the perfect place for you to call home? I'm here to help.
After a successful career in mortgage processing and management, I took some time to be home with my children. My love for helping people and my mortgage background drew me to help other families with their real estate dreams. I've found with all my clients, but especially with first time home buyers, my honesty and knowledge of the process puts their minds at ease and gives them a true partner who will guide them through every step of the way.
I have a deep knowledge of St. Charles County. My favorite part of my job is seeing the looks on clients' faces when they receive the keys to their new home. I look forward to serving you and your family in St. Charles County or anywhere in the St. Louis metro.
Finding my client's dream home is always my top priority! I understand this can be one of the most exciting and scariest times in someone's life, but my experience in customer service allows me to make each home buying experience seamless. My funny, personable, and understanding personality has allowed me to maintain friendships with clients well after the closing room.
I have a passion for the Stop Heroin movement and Lung Cancer Connection. Both of these are very near and dear to my heart. When I'm not busy with my clients, I can be found spending time with family or playing a game of chess!
It has been an honor to make the 100% Club every year since I have started on the Delhougne Team! This work ethic is what has made me able to find dream homes for many customers from first time buyers to empty nesters! I would be privileged to help you find yours.
Prior to joining the Matt Delhougne Team, I was a solo agent for 12 years. I got started
at the end of the last boom at an "old school" real estate company. The flexible schedule of a realtor allowed me to care for my elderly parents as well as ferry my fledgling family of 3 kids to school, scouts, dance, band, and choir. But this did not allow the real, in depth focus needed to truly build a successful business with an income I could count on.
Along came the Delhougne Team and they were nuts! Years later I am so glad I jumped on this rocket ship. I was able to take my career to the next level thanks to a system Matt provides that constantly puts new, fresh buyers in front of me, and then a stellar back office team to get the transaction across the finish line.
I look forward to utilizing my years of experience to help you find the home of your dreams!
With my previous experience as a Financial Advisor, I have a good sense of investments and being able to walk people through what will more than likely be the largest investment they own. I love working with people, building relationships with them, and helping them find their new home and begin new chapters in their lives.
In my free time, I enjoy getting to spend quality time with my husband and our shih tzu/poodle mix, Kaya! We are all early risers and enjoy getting a good workout in before the sun comes up. You can also find me playing volleyball, hiking, going to sports games, traveling, shopping at the farmer's market, and being around the water as much as I can. I also love reading and listening to podcasts- anything I can do to grow myself and better the community around me.
Helping someone find their new home is a great feeling. I remember how I felt when we first purchased our house, and it is awesome to know that I am helping someone else achieve that same goal. I look forward to providing you with the knowledge and connections (inspection company, lender, home warranty company, etc.) you need to purchase a new home!
After years of working in customer service, becoming a real estate agent has allowed me to utilize my skills and experience to help others achieve their dream home! The ever changing nature and working with people is what drew me to this career, and having the opportunity to assist clients in their largest purchase is a true honor!
When I'm not showing homes, I love spending time with my kids, listening to live music, singing, and being a tourist in my own city! I also enjoy winning every game of Uno played at my house!
Nothing makes me happier than seeing the smile on my client's face after finding the perfect home for them. My personable and hard working personality has allowed me to bring this smile to many people's faces, and I can't wait to do the same for you!
As a former law enforcement officer for the City of Overland, I have learned not to sugar coat anything. Throughout the process of buying or selling your home, you'll find me completely honest and ethical. It's not only my personal way of doing business; it's our entire team's way of doing business. With that level of integrity, I have the confidence to stand in front of a client and offer service no one in the market can match. When there are out-of-the-ordinary questions, our team of brokers and transaction coordinators stand behind me and are just a quick phone call or email away.
The best part of being your agent is when I can help you win the property you love! There is no better feeling than helping clients get into a home they need that works for their dreams and goals. I've been told how refreshing it is to have an agent who works for You, the client...someone who has your best interest at heart, is accessible and who actually answers the phone! When I'm not showing houses or in the closing room, I'm with my wife, baby boy and two dogs. I love to play golf, slow pitch softball, watch the Cardinals and the Blues and relax with a good movie. I have a soft spot for the Backstoppers organization; as a former police officer, I love the way they take care of officers who have been hurt in the line of duty as well as the families of fallen officers.
Whether you are a first time homebuyer or a seasoned investor, I'm looking forward to working with you to buy or sell with a true partner who will walk you through every step of the process.
For many, buying a home is the biggest financial decision of their life. As a real estate agent, my greatest satisfaction comes from helping my clients through that life changing event. It's not my goal to get you into the first house we see, but to fully understand what you're looking for while making sure you're comfortable and motivated to move forward once that perfect home comes along.
When I'm not busy finding the perfect home for my clients, you can find me working on my golf game or riding the slopes on my snowboard! I'm also known for playing a serious game of Monopoly against my family and friends.
Many buyers anticipate a long and complicated process when it comes to buying a home. However, I make it my goal to ensure a smooth and seamless transaction so my clients have peace of mind when we sit down at the closing table. Their satisfaction is what fuels my drive to become the best agent I can be.
Ready to get started? I look forward to working with you!
I love making my clients dream a reality. I'm a people pleaser by nature, so it's very important to make sure my clients have the best experience possible. Helping them realize their dream is coming true, and that I could help them, makes me love what I do.
When I am not helping my clients find their perfect property, I love to spend time with my family and play with my 2-year-old daughter, Luciana. We love to get outdoors and also love to travel.
The satisfied smiles in the closing pictures and my reviews let me know that I am doing something right! My relationships with clients have also turned into friendships that last way after closing. I know buying/selling a house is a big process and a lot of stress. I always put myself in the client's position and do all that is possible to ease their stress, as well as making the process fun. I look forward to getting to know all of your real estate needs and helping you find your new home!
There's nothing I love more than helping people! There is no greater feeling than seeing the look on my client's face when they just found their dream home. That is why I take the time to get to know each and every one of my client's personally, and learn every detail about what they are looking for in a home.
When I'm not busy working, I love watching my kids play sports, spending time with them as well as my new granddaughter, and listening to live music with my friends! I also support the Lupus Foundation as well as the Alzheimer's Association because both of those organizations are very near and dear to my heart.
My loyalty, patience, and support of my awesome teammates at RE/MAX Vision- The Delhougne team make me confident in my ability to find the perfect place to call home for each and every one of my clients. When you are ready to find yours, give me a call!
From my various work experience as a Police Officer for St. Louis City, new home construction and remodeling, and financial advisor, I have had the opportunity to work with many people and assist them in hitting their goals. For many, buying a home is one of the largest goals you can reach, and my problem solving and communications skills allow me to make the process enjoyable and exciting for all of those involved.
When I'm not working, family is always first! I always enjoy spending time with them. I am also a huge supporter of Lymphoma/Cancer Research as well as Animal Rescues. That explains why I love hanging out with all of my pets including dogs, cats, and rabbits! You can also find me working on cars and building things with my hands in my free time.
From your first place to your forever property, I am here to find not just a house, but a place for you to truly call home. My work ethic, communication skills, and knowledge make me confident in my ability to find the perfect home for you!
I'm a realtor who will go above and beyond to help you reach your real estate dreams! I work hard to bring a high level of care, calm, and knowledge to each client who buys or sells a home. Combining my love for real estate and my drive to help others, I enjoy being a resource for my clients. Home buying/selling doesn't have to be stressful if you have the right agent! I pride myself on being available, responsive, and always willing to help or answer any question.
Working for RE/MAX Vision provides me the opportunity to learn daily from local lenders, in-house title company, and frequent trainings about the real estate industry. I keep current on market trends that can affect your home buying or selling experience- this means I am armed with the most up-to-date information to win you the perfect home at the perfect price!
When I'm not showing houses or writing contracts, you can find me spending time with my husband and son, attending Cardinals games, and traveling. If you have a home buying or selling question, I can't wait to talk with you!
I have always been a natural helper. I've always wanted to help people ever since I can remember. I'm drawn to service and anything I can do to bring happiness to my clients is my number one goal. This desire to help is why I spent years as a St. Louis police officer before continuing my career in real estate.
During my free time, I enjoy anything that has to do with soccer! My favorite thing to do is go to the soccer pubs and watch English Premier League with my friends!
Nothing brings me more satisfaction than knowing a client is happy. I have lived and worked in Saint Louis City over half my life. I live, and breathe, and am passionate about these older, historic homes. I bring knowledge of the culture, architecture, and neighborhoods that is unrivaled by many other agents. Ready to get started? Contact me today!
Assisting people in making the most important financial decision of their lives is why I do what I do! There's no greater sense of satisfaction than handing them the keys to a home that they will cherish forever. Problem solving is one of my best skills and in this career I feel it's a vital in order to be a great agent!
When I’m not busy showing homes, you can sometimes find me at the nearest festival. I am a festival enthusiast and If I have free time and there's a festival within 100 miles, I'm there!
Taking an honest and sincere approach to helping clients find the best home for their needs is what has allowed me to be successful in this career. If you are looking for someone who is reliable, trustworthy, and will always keep your best interest in mind, you have come to the right guy! Contact me today to get started.
As a previous employee of Mortgage Industry Processing, I have learned the importance of setting the right expectations. This allows me to convey the process more effectively and makes for a seamless experience for any buyer. My prior experience in the Education industry has made me a far clearer communicator when setting expectations and objectives. I have the ability to clearly explain to clients everything I know about real estate which helps them to make difficult decisions with ease.
When I'm not busy working, I like to spend as much time as I possibly can with my two kids, wife, other family members, and labradoodle! My wife and I are big sushi fans, so we always appreciate a good date night! I also enjoy playing softball, riding my bike, and visiting the theater.
In the end, the satisfaction I notice with my clients, I feel, is directly related to the service level I provided along the way. I bring a genuine perspective of things and can break down complicated matters to manageable thoughts. All while providing a different kind of support to my clients and keeping things fun. I look forward to helping you find the best place to call home!
When it comes to my previous education, I believe that obtaining my MBA has helped me immensely with understanding budgets and financial analysis. I also spent 4 years Active Duty in the Air Force and some time as an Independent Contractor. This experience has taught me how to not only manage my time more efficiently, but my client's as well. This allows me to utilize my time with them to the fullest extent and effectively work with them to find exact what they are looking for.
When I'm not finding my client's dream home, I enjoy spending time with my wife and my dog, wailing on the Alto Saxophone, and playing a game of Sorry! In the summertime you can find me catching a Cardinals game at Busch Stadium or working on my swing on the golf course! I also hold a special place in my heart for Ronald McDonald House Charities as well as the Special Olympics.
Working with the Delhougne team, I have access to a plethora of knowledge. Between this knowledge and my experience I can confidently say that I give the best of myself to my clients. I have a genuine respect and understanding for what they are looking for, and I truly do put their needs before mine. There is no greater satisfaction for me than the genuine gratitude that I receive from clients on closing day. I look forward to helping you find your perfect home!
I take a different approach to Real Estate....Fun! Each client feels #1! I am feverishly working for you behind the scenes, 24/7. Trustworthiness and respect are 2 attributes I don't take lightly, which is why I remain brutally honest with you during entire process yet keep you smiling.
I work for the best Real Estate team out there and am proud to say I am the #1 agent on the Delhougne Team at RE/MAX Vision. I decided to jump into Real Estate after 14 years in Communications at St. Louis County Police Department, and my husband is a Sgt with the same department. We hold 1st Responders near and dear to our hearts here on the Delhougne Team because we are mostly made up of former/retired police and police family. We PROUDLY support BackStoppers.
In the last 5 years, I have done approximately 400 transactions. I could not enjoy my career more! I look forward to meeting new clients and helping them make a 'house for sale' their home. I am also a listing specialist for the team and I strive to sell your home in the least amount of time while optimizing your bottom line. I take pride in EVERY transaction and relationship I have.
My reviews speak volumes about how my past clients view my service. You can find my reviews on Zillow, Google, and Facebook.
Whether you are buying, selling or BOTH, I am the REALTOR for you. I provide NO HASSLE listing/buyer's contracts (ask me how!). I also communicate and help you from the first step to closing to ease the stress of your sale. Please contact me at any time. I look forward to helping you.
Always with an eye for detail, I began my journey with a Bachelor in Fine Arts degree from the University of Missouri in Columbia. After four years in fine jewelry sales and consultation, I chose a career in residential real estate to combine my passion for art, decor, consulting, and sales. The driving force behind my success in real estate stems from my love of being part of a monumental moment in people's lives. From helping a client purchase the perfect engagement ring to helping a client find their perfect dream home, I take pride in making those once-in-a-lifetime moments of buying and selling as easy and stress-free as possible.
Raised with a strong work ethic and the directness necessary to secure the best possible outcome for her clients, I will guide home buyers and sellers into evaluating all angles before making or accepting an offer on a house.
The long list of happy, satisfied clients, many who return for subsequent real estate needs and provide referrals to friends and family are the reasons I am consistently acknowledged for serving my clients with the utmost respect, knowledge and professionalism.
During my 26 years as a police officer, I learned what hard work really meant. I continue to put that same work ethic towards my career today in real estate. There's nothing I enjoy more than helping and educating people in the home buying and selling process. I truly care about my clients and never rush a transaction. We work towards their goals, not mine.
During my free time, I enjoy getting outside to hunt or play a good game of golf. I also try to enjoy all of the relaxation time that I can!
I haven't made the RE/MAX 100% Club 3 years in a row for nothing! I work hard to provide excellent service and a smooth transaction for every single one of my clients. My positive reviews, repeat clients, and multiple referrals let me know that I must be doing something right. I would love to help you find the perfect place to call home.
Moving into a new home can be an exciting yet stressful situation. However, I am dedicated to making this life transition for you and your family stress-free. I view myself as more than a real estate agent as I am dedicated to ensuring that the home-buying and selling processes go smoothly; whether it be helping you select the perfect location or informing you of the more intricate details associated with moving.
As a former police officer, serving others has always been a top priority of mine and I have carried this into my role as a realtor. I possess the drive, honesty, and integrity to make sure you are completely satisfied throughout the entire transaction and that you are confident in the decision you make.
When choosing your home, I will always be there for you when needed. This is a promise I make to all my clients and strive to maintain. As a four-time RE/MAX Executive Club award winner, I have built a reputation of always going above and beyond.
Family has and continues to be the most important aspect of my life. As the oldest of three boys, I have learned to be a compassionate and understanding father, brother, and son. When I am not helping families find their dream homes, I enjoy golfing, going to the lake, and spending time with my family. I regularly spend evenings grilling for my family and passing on our values to my two young children.
I hope I have demonstrated that you and your family's happiness is of the utmost importance to me. It would be my pleasure to assist you in finding a house you can call home.
When it comes to my clients, I use my experience in customer service to help them achieve their goals. Buying or selling a home is a huge step in people's' lives, and I take great satisfaction in helping them through possibly their largest financial transaction. This important of a decision requires knowledge, patience, and a REALTOR® who will put your needs first!
When I'm not busy helping my clients find the perfect home, I enjoy watching sports, especially the Cardinals and the Chiefs! Watching my daughter's gymnastics is one of my greatest pleasures.
Buying a home is no easy task, but I am always up for the challenge. I continue to put my client's needs first, and always have their best interest in mind throughout every step of the transaction. Whenever you are ready to find the perfect place to call home, I will be here to help!
Matt Delhougne has been serving residents of St. Louis, St. Louis County and St. Charles County since he began his real estate career in 1999. During his successful ten-year career as a St. Louis County police office, Matt began selling real estate in the St. Louis area.
After working as a solo real estate agent but with the dream of having his own team, Matt founded The Delhougne Team in 2013 with just two agents and one assistant. In five short years, The Delhougne Team has grown from where it began in 2013 to 32 full-time agents and a support staff of 14 in 2018.
The Delhougne Team has been the #1 RE/MAX Team in the state of Missouri since 2016. Matt has built his organization by staying true to the core values he set when it was founded: integrity, honesty, impeccable customer service.